Service is our product, Quality is our specialty, satisfaction is our goal. ​

FAQ {FREQUENTLY ASKED QUESTIONS} ​​​​​​​​​​​​​​​​​​​​
 

​Do you give a free estimate?

Yes,  we will either come out to your home or give you a  proposal (in writing) over the phone and via e-mail.  Price may vary depending on the size of the house, number of rooms.  Moreover, weekends, holidays and last minute call could cost slightly more. We will either email a quote "sight-unseen" or conduct a walk-through; however, after our initial cleaning, we can adjust the price (if needed) up or down depending upon your feedback for your next cleaning, e.g. if you were happy with our work and or the feedback from our cleaning team, e.g., they thought their pay was fair for the size and shape of your home. Therefore, if your home was in good condition we could possibly adjust our price lower for the 2nd cleaning; either way we will always email you with any changes and wait for your reply before any services are rendered.

 

Do You Send Teams Of People In To Clean My House?

Under normal circumstances we will send two thoroughly trained housekeeper to clean your home. If it is an unusually large job, we may send more than two housekeeper.

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Do You Send The Same Person Every Time My Home Is Cleaned?
We try to, but that doesn't always work out. All of the housekeepers provide the same consistent service to every customer, so you should feel like you are receiving the same quality service no matter who the housekeeper is. However, if you would like to make a change, please do not hesitate to ask.

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Do We Have To Sign A Service Agreement? (Click here for the the copy)
Only if you require and it will be emailed.  Otherwise, there are no complicated Agreement. The only thing we ask is, if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance. Our house cleaners are paid for each home they clean - a cancellation without enough notice to reschedule another appointment directly affects the housekeeper's income.​​

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What Time Will The Cleaner Be At My Home?
We normally work Monday through Friday from 8:00 a.m. to 5:00 p.m. If you require an appointment at a specific time and day we will need to schedule it for first thing in the morning. Some houses take longer than others and we don't want a housekeeper to leave a house before it is completed in order to keep an appointment with another customer.​

Do You Carry Insurance For Damage?
While every effort is made to use great care in your home, sometimes accidents do happen. Our housekeepers are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as soon as possible. If we should break or damage something, we will make every effort to have the item repaired or if necessary it will be replaced. We limit our loss to the replacement value, repair cost, or $1,000, whichever is less.

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Do You Provide The Cleaning Supplies Or Do We?
Our housekeeper will bring all the necessary supplies and equipment required to clean your home. And Yes! It's included in our standard pricing. However, if there is something of yours that you would like us to use, we can do that too. (i.e. vacuum, special cleaner, etc). Please note: if you are going to provide the supplies, and/or equipment, we are not liable for any damage caused by your cleaning supplies and/or equipment.

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How Do You Get In My House If I Am Not At Home?
Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access to the house. If we are unable to gain access to your house for a regularly scheduled cleaning, we must charge you a fee of $30 to compensate the housekeeper for their loss of time and driving expenses.

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Do I Have To Do Anything Before The Housekeeper Arrives?
In order for the housekeeper to do their job, we ask that you pick up clothing, toys and other household items. The housekeeper will not know where your personal items belong and we prefer that they not go into your closets or drawers to put things away.

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What If I Need To Reschedule An Appointment?
Please call our office at least 48 hours in advance.

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How Should I Pay For The Service?

If you are located on site: Payment will be due in full that day.
     

Off site: Payment due after job has been completed, we will e-mail an invoice via a PDF attachment
     

Payment will be accepted via:

Cash - Pls don't mail, leave in a sealed envelope on site.
Check - Pls make ck out to ABC-M Services: POB 9125, South Lake Tahoe, CA 96158. If leaving on site, please leave in a sealed envelope

     
*PayPal - "personal" transaction only.

*If you do not have a PayPal account:   

Visit https://www.paypal.com, Click Send Money at the top of the page. Enter payment information and click Continue. Enter your information to create a PayPal account and click Agree & Continue. Review the details of your payment and click Send Money via a "Personal" transaction.  Please use info@abc-m.co as the send money to address.

Do You Check The Backgrounds Of Your House Cleaners?
Yes we do, in fact we will not even consider the recruitment of a new house cleaner unless they have a minimum of 4 verifiable references and a stable previous work history. House cleaners must be bondable, which means no felony convictions. We also do random drug testing.

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Why Does The First Time Cleaning Cost More?
It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite a while. We only charge extra if extra time will be required.​

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What Form Of Quality Control To You Provide?
Every time we clean your home the housekeeper is going to leave you a form called a ScoreBoard©.
We would like for you to make sure that all of the items listed on the form have been done in each room that was cleaned. Please return the ScoreBoard© to our office so the housekeeper can receive credit for a job well done. Points accumulated on the ScoreBoard© determine who our "Housekeeper Of The Month" is. You can also submit your ScoreBoard© online at our web site.

What About My Pets?
We love animals, but sometimes they don't love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.

Are your maids Independent Domestic Workers or Employees? ​
All of our cleaning associates are independent domestic workers​.  We search for the best independent housekeeping professionals in the industry! Rest assured that all of our cleaning associates have undergone a background check and have at least 4 verifiable references.